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Support Desk

Best Of Nancy Support

I would like your advice & critiques on my floral designs.

For critiques on your designs we have a private Facebook group, Grow with Nancy. There are many experts and other artisans in the group who will be happy to give you critiques on your designs. Post your questions in there and everyone can benefit from all the comments you receive.

If this answer didn’t help you please click here to contact me for further support: Contact Support

I’m interested in getting started selling wreaths, what do I do?

You have several options. I offer one-on-one online coaching where we can discuss your ideas and designs and suggestions. This type of coaching is $500 a month.

Next is our private community, Best Of Nancy. You’ll find many instructional videos and PDFs along with free instructional, how-to videos. These instruct you as to how to set up an Etsy store, a Facebook page, and lots more. We just lowered the cost of Best of Nancy from $47 per month to $19.97 per month! We want to give you more content and charge you less! Isn’t that awesome?!

We’ll also be offering webinars as well as group coaching if you cannot do the one-on-one coaching just yet.

If you are just getting started in designing, I have many DVDs and videos for sale to give you instructions in wreath making. You can find these in the products section of my website.

If this answer didn’t help you please click here to contact me for further support: Contact Support

I lost all I had saved from Secret Vendor List.

Take a look back through your PayPal account and send us a copy of your purchase, including the purchase number and the date. We are certainly anxious to help you receive another copy. Use the contact form on this page to send us your order details.

If this answer didn’t help you please click here to contact me for further support: Contact Support

DVDs & Book Product Support

Where can I find the Mesh Christmas Tree instructional video?

Search back through your PayPal account and send us a copy of your purchase, including the purchase number and date.  We will be more than anxious to send the link to you.

Please use the contact form on this page to send us your order details.

If this answer didn’t help you please click here to contact me for further support: Contact Support

I am having trouble playing the DVD I purchased from you.

Sometimes your computer won’t have the right video drivers or software to play a video, and because all computer systems are different occasionally you may bump into a video your computer isn’t able to view properly. We’ve found that downloading and using our favorite video player “VLC” usually does the trick. This player is very powerful, plays just about any video, and is a free download.

Here’s a link to download and install it on your computer: VideoLan.org

If this answer didn’t help you please click here to contact me for further support: Contact Support

Miscellaneous

I have general questions about wreath making, how can I ask Nancy?

Nancy would LOVE to talk to each and every one of you, but unfortunately, there are just not enough hours in the day. She is very busy running Best of Nancy, and creating new training videos for you. You can always sign up for one of her coaching options either with a group, or privately.

For more information: LadyBugWreaths.com/how-to-make-wreaths-coaching/

If this answer didn’t help you please click here to contact me for further support: Contact Support

How long does it take to get my Wreath Making Easel?

These are custom made after they are ordered, so it can take anywhere from 2-4 weeks for you to get your easel.

If this answer didn’t help you please click here to contact me for further support: Contact Support

Interested in selling wreaths online?

I have a very active community: Best of Nancy

This community is filled with videos, modules, and training so that you can learn to sell through Etsy and Facebook. The new cost is $19.97 per month instead of $47 per month. More content is being added constantly along with this new lower price.

If this answer didn’t help you please click here to contact me for further support: Contact Support

Can I read the eBooks on my iPad Mini?

Some of the smaller eBooks can be loaded to an iPad, but “My Secret Vendors” is a huge file with over 450 pages. This is a download that can only be put on a PC or a laptop.

If you are a member of Best of Nancy, you have online access to “My Secret Vendors” as long as you are a member.

If this answer didn’t help you please click here to contact me for further support: Contact Support

I have questions about what information is included in “My Secret Vendors”.

Answers about information included in “My Secret Vendors” can be found on the sales page: MySecretVendors.com

 

If this answer didn’t help you please click here to contact me for further support: Contact Support

How do I pack wreaths for shipping?

You’ll find information like that in our community Best of Nancy. Also, there are very active discussions in our closed Facebook group, Grow With Nancy. There is a video available to you as well as where to find shipping boxes, and so much more.

If this answer didn’t help you please click here to contact me for further support: Contact Support

I don’t want to open a PayPal account. How can I purchase your videos with my credit card?

You can purchase through PayPal by using your credit card without opening a PayPal account. I do not accept payments any other way at the present time. But, our own e-commerce store is in the works for Ladybug Wreaths.

If this answer didn’t help you please click here to contact me for further support: Contact Support

I would love guidance and advice from Nancy.

I do teach private lessons in my studio. They are $2,500 for a 6 hour day. Please let me know if you would like to schedule a class by using the contact form on this page. Our group workshops fill up quickly, and are hard to get into, but those are $1,500 for a 6 hour day.

If this answer didn’t help you please click here to contact me for further support: Contact Support

Do you have your Secret Vendors in regular book form?

My Secret Vendors is an eBook (electronic, downloadable book). That book is over 450 pages. The cost to print would be prohibitive. Plus, as an eBook, you receive free updates when we update it.

If this answer didn’t help you please click here to contact me for further support: Contact Support

I would like to know where you purchase your supplies.

You can purchase the eBook “My Secret Vendors”, which gives you a list of all my suppliers, and my favorite items from each. If you are interested in purchasing this awesome and informative eBook where I literally tell ALL my secret vendors, here is the link: MySecretVendors.com. It is over 450 pages long with lots of free bonuses which go along with it.

I also sell tons of ribbons, and lots of my favorite supplies in my Etsy shop.

If this answer didn’t help you please click here to contact me for further support: Contact Support

My Secret Vendors List

How can I update my email address that I gave you?

You need to find the receipt or invoice from PayPal which includes the date and your email address. When we receive that, your email address can be changed.

If this answer didn’t help you please click here to contact me for further support: Contact Support

Video Downloads Support

I cannot get to the video, it says the content is only for members.

Please check your PayPal account to see if your subscription to Best of Nancy is current. Sometimes your credit card information in PayPal expires. If that is the case, your subscription is canceled.

If this answer didn’t help you please click here to contact me for further support: Contact Support

I cannot locate one of the videos I downloaded, can you send it to me again?

Make a copy of your PayPal invoice showing the date of purchase, as well as the item you purchased and send it to us using the contact form on this page. We will then be happy to send you a new link to your download. When you receive it, it will probably be a great idea to save the video in a file on your desktop title: Nancy’s training videos.

If this answer didn’t help you please click here to contact me for further support: Contact Support

I tried to open a video, but it said that it was a malicious site.

It comes from your security settings on your computer. I can assure you that it is safe to open.

If this answer didn’t help you please click here to contact me for further support: Contact Support

I paid to download one of the videos but no video comes up, only Nancy talking.

Sometimes your computer won’t have the right video drivers or software to play a video. We’ve found that downloading and using our favorite video player “VLC” usually does the trick. This player is very powerful, plays just about any video, and is free to download. Here is the link: VideoLan.org

If this answer didn’t help you please click here to contact me for further support: Contact Support

Where to Find Nancy's Products

Where can I find any of the DVDs or downloadable videos?

All of the DVDs and downloadable videos can be found under the products tab in the upper navigation on this site.

LadybugWreaths.com/product/dvds/

LadybugWreaths.com/download-videos/

If this answer didn’t help you please click here to contact me for further support: Contact Support

Do you still offer the easels you use for sale?

Yes. Here is the link: Custom Wreath Easels

If this answer didn’t help you please click here to contact me for further support: Contact Support

I live in Canada and want to know if your book of wholesale suppliers has good Canadian suppliers listen in it.

We do have some vendors located in Canada.

If this answer didn’t help you please click here to contact me for further support: Contact Support

Still Need Help?

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